Privacy Policy
At House of Onyx, your privacy is our priority. We are committed to safeguarding your personal data and ensuring complete transparency about how we collect, use, and protect your information when you interact with our website or services.
Information We Collect When you use our website or services, we may gather the following types of information:
Personal Information: This includes your name, phone number, email address, shipping and billing addresses, and any other details you provide voluntarily—such as when placing an order, submitting an inquiry, or subscribing to our newsletter.
Non-Personal Information: We automatically collect data such as your browser type, operating system, IP address, referring websites, user activity, session logs, and device type. This helps us improve site performance and better understand user behavior.
How We Use Your Information
The information we collect is used to: Process and deliver your orders efficiently Keep you informed about your order status Provide personalized recommendations and promotions Respond to your queries or support requests Optimize website performance and usability Analyze user trends, preferences, and shopping behavior Prevent fraud, errors, or misuse of our services Comply with legal obligations and enforce our policies
Use of Cookies
We use cookies—small text files stored on your device—to enhance your browsing experience.
Cookies help us: Identify returning visitors Track items viewed or added to your cart Enable features like wishlist and saved items Customize content and offers based on your preferences Improve navigation and site responsiveness You can control cookie settings through your browser, although disabling them maylimit certain site features.
Data Sharing and Disclosure
We respect your privacy and do not sell or rent your personal information. However, your data may be shared under the following circumstances: With delivery partners for order fulfillment With verified third-party service providers (e.g., payment gateways, marketing tools) under strict confidentiality agreements With legal or regulatory authorities when required by law or in connection with legal proceedings We may also process your data through trusted affiliates and hosting partners, both in India and abroad, all of whom are bound by data protection and privacy obligations.
Your Rights and Choices
You have full control over your data. You may: Access or update your personal details Request deletion of your data Opt out of marketing emails or messages at any time Ask us to restrict use of your data for specific purposes To exercise any of these rights, simply reach out to us at:
📧 houseofonyxindia@gmail.com
Data Security
We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. While we strive for the highest level of security, no method of data transmission or storage is completely foolproof.
Policy Updates
This Privacy Policy may be updated from time to time. We encourage you to review this page periodically. Any significant changes will be posted prominently on our website.
Contact Us
If you have any questions, concerns, or requests related to your privacy or our data practices, feel free to contact us at:
📧 houseofonyxindia@gmail.com